Submit a Repair Request
Need help in something in your rental home?
Read through the repair advice on this page before sending us a request.
Toilet Clogs
If your toilet has clogged, please try to move the blockage before giving us a call. You can use a plunger to clear the pipe, but be careful not to flush your toilet or you may flood the bathroom.
Click on this link for a video on how to unclog your toilet
Drain Issues
If your bathtub/shower or sink drain clogs, you may be able to use a drain cleaning tool to fish anything stuck in the pipe out. You can normally find these tools in hardware stores. Using a hair catcher can also prevent future clogs. Don't use chemical products to clean your pipes or you could damage the system.
If you lose electrical power in your rental property, call your utility company first. There may be localized problems on the grid or there could be a problem with your account.
Tripped Circuit Breaker
If you overload the electrical circuit and trip your breaker, your power will cut. Locate your beaker and check that the lever is in the "ON" position. If it's not, flip it back to that position to restore power access. If a GFI outlet is not working, try to press the reset button to see if that resolves your issue.
Click on this link for a video on how to reset a GFI and circuit breaker
If you don't have hot water in your rental property, check the settings on your water heater. Some tanks have a vacation setting that limits the amount of water available at any given time.
If you make any changes, wait 15 to 20 minutes before testing the water temperature again.
Click on this link for a video on how to change the temperature on your hot water heater
If your air conditioning or heating isn't working properly, check the settings on your rental's central thermostat. It's surprisingly easy to accidentally change the settings, which will cause problems with the system. You may have to change the battery on your thermostat to correct the issue.
Click on this link for a video on how to change a thermostat battery
For True Emergencies, such as Fire, Medical Assistance, Safety Concerns, call 911 first then report incident to Management.
For Maintenance Emergencies, such as No Heat, No Water, No Electricity or Major Leak, call us for immediate assistance at 203-909-6333 ext 3.
If you Smell Gas or Utilities do not seem to be working, please call your Utilities Company first.
Can't find what you're looking for?
If none of the above items resolve your issue, follow the steps below.
Log in Now
Log in to your portal. If you have trouble logging in, call us at (203) 909-6333 ext 3
New Resident?
If you're a new customer and need help accessing your account, please give us a call: (203) 909-6333